Commercial Sales Associate II – Institutional Commercial Real Estate Lending

Commercial lending associate supporting TD’s relationship teams with institutional real estate loan servicing, documentation, reporting, and customer transactions. Processing advances, paydowns, covenants, and closing packages.

Posted 8/19/2026full-timePhiladelphia • New Jersey, Pennsylvania, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong knowledge of commercial lending products, credit policy, and loan documentation while providing exceptional customer service and support to Relationship Teams. Proficient in financial reporting, compliance processing, and managing loan activities with a keen attention to detail.

Highest-signal resume keywords

Commercial Lending Products KnowledgeLoan Documentation and AdministrationCustomer Service SkillsAnalytical and Problem-Solving SkillsPC Skills (Word, Excel, PowerPoint)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ProcessingFinancial ReportingCovenant Compliance ProcessingDocument ScanningFee TrackingNotary ServicesSalesforce/nCinoLoan Payoff ProcessingT&E Expense ReportingAudit Compliance

Soft Skills

Attention to DetailOrganizational SkillsVerbal Communication SkillsWritten Communication SkillsMultitasking Ability

Tools & Technologies

TD SystemsDocManRelationship Team Systems

Industry Keywords

Credit PolicyLoan StructuresRisk RatingsLoan to Value RatioBilling ProcessesRegulatory Guidelines

About the role

Key responsibilities & impact

Provide ongoing commercial customer service, documentation, and loan system support as liaison for Relationship Teams on assigned accounts
Manage and process overdrafts and prepare packages for review within required audit and credit-policy timeframes
Manage financial reporting requirements, including financial request letters, tracking, and scanning
Manage and assist with covenant compliance processing for Credit Management approval
Track receipt and scanning of insurance certificates
Review and track Relationship Manager reports and follow up on delinquencies, maturities, and financial or loan exceptions
Monitor Good Faith Reports
Ensure new loans, renewals, and modifications are correctly booked and scanned in TD systems
Assist with deposit and loan account transfers between Relationship Managers and monitor correct Relationship Manager assignments
Assist with loan payoffs
Add Salesforce/nCino entities and opportunities, researching data and ensuring accuracy
Process and monitor servicing requests
Process advances, internal transfers, paydowns, and payments in LT with proper authorization
Process and track fees
Scan credit and loan information to DocMan
Complete T&E expense reports and process invoices for payment
Provide administrative support to Relationship Managers and assist with loan closings, closing conditions, and closing packages
Upload and track financial statements
Support reporting on loan activities, delinquencies, correspondence, pipelines, and loan closings
Prepare correspondence and provide customer transaction support
Serve as initial customer service contact and research complex customer requests or transactions
Interact with external customers and provide notary services as needed
Assist the Relationship Team with clearing and managing exceptions
Mentor Commercial Sales Associates
Assist with procedure and process-flow development and recommendations
Generate and distribute daily and monthly reports to the Relationship Management team

Requirements

What you’ll need

High school diploma or equivalent experience
2+ years related experience required
Strong knowledge of commercial lending products, credit policy, loan documentation and administration requirements, and legal and regulatory guidelines
Strong knowledge of commercial lending policy and procedures, including lending authority, loan structures, risk ratings, loan to value ratio and related information
Strong knowledge of commercial rate changes, billing processes, reading transaction histories, explaining late fees and interpreting technical details of loan systems
Strong customer service skills
Analytical, problem-solving, and organizational skills
Strong attention to detail and ability to review large amounts of detailed documents for accuracy
Excellent verbal and written communication skills
PC skills required, including Word, Excel, and PowerPoint
Knowledge of Relationship Team systems and software
Ability to multitask and learn new tasks and systems quickly
Ability to provide notary services as needed
Ability to perform the listed physical requirements, including continuous sedentary work, multitasking, operating standard office equipment, concentration, reading, writing, comprehending instructions, and basic arithmetic

Benefits

Comp & perks

Base salary and variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Regular career, development, and performance conversations with manager
Online learning platform
Mentoring programs
Training and onboarding sessions
Competitive benefits plan
Accommodation support for applicants with disabilities