Personal Banking Associate

Personal Banking Associate serving TD Canada Trust customers with branch banking solutions. Guiding clients through transactions, digital banking, and financial service referrals at the St.

Posted 8/14/2026full-timeSt. Albert • 🇨🇦 CanadaJuniorMid-Level💰 CA$45,700 - CA$61,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and problem resolution within banking solutions, while ensuring compliance with regulations and promoting effective team collaboration.

Highest-signal resume keywords

Customer Experience SkillsKnowledge Of Banking SolutionsProficiency In MS OfficeInvestment Funds Canada CertificationStrong Administration Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Banking SolutionsBranch SoftwareDigital Banking EducationCash TransactionsNon-Cash Transactions

Soft Skills

Effective CommunicationOrganizational SkillsTime ManagementInitiativeAdaptability

Tools & Technologies

MS OfficeInternet

Certifications & Qualifications

Investment Funds Canada (IFC)

Industry Keywords

Customer Problem ResolutionBranch OperationsCode Of ConductEthicsBusiness Processes

About the role

Key responsibilities & impact

Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Understand customer needs and guide customers to the right contact person for appropriate solutions
Build customer confidence in mobile, ATM, and online banking by educating customers on digital banking trends
Support frontline staff with scheduled cash and non-cash transactions
Resolve critical issues and report non-standard matters to management
Recommend improvements to work practices, branch operations, and processes
Participate in timely and accurate completion of business processes and procedures
Ensure documentation is accurate and consistent with regulations and TD’s Code of Conduct and Ethics
Promote team effectiveness, participate in personal performance development, and share industry knowledge

Requirements

What you’ll need

High School diploma and/or 1+ years of relevant experience
Investment Funds Canada (IFC) or equivalent within 90 days of start date
Post-Secondary or Undergraduate degree in a related field preferred
Proficiency in MS Office (Word, Excel, and Outlook), branch software, and internet
Knowledge of banking solutions and processes
Strong administration, organizational, planning, and time management skills
Ability to exercise initiative and handle several tasks and changing priorities
Established customer experience skills
Effective verbal and written communication with customers and related teams
Ability to work in a dynamic environment independently

Benefits

Comp & perks

Base salary of $45,700–$61,000 CAD
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Regular career, development, and performance conversations
Online learning platform
Mentoring programs
Training and onboarding sessions
Accessibility accommodations throughout the interview process