Capabilities Manager, Sales

TD Bank sales capabilities manager leading home-lending training, onboarding, and enablement for mortgage loan officers. Coaching teams and improving compliance, engagement, retention, and sales performance.

Posted 8/13/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $72,280 - $117,520 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training, coaching, and onboarding within the residential mortgage industry, with a strong focus on compliance, customer experience, and performance improvement. Proficient in developing training materials and facilitating programs that enhance sales enablement and business readiness.

Highest-signal resume keywords

Residential Mortgage ExperienceTraining and Coaching SkillsRegulatory Compliance KnowledgeLoan Origination ExpertiseLeadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Residential Loan OriginationMortgage Loan Originator (MLO) ProficiencyTraining Material DevelopmentSales Enablement StrategiesRegulatory KnowledgeAnalytical SkillsDecision-Making SkillsCustomer Experience ManagementPerformance ImprovementMultitasking Ability

Soft Skills

Excellent Communication SkillsDetail-OrientedSelf-MotivatedRelationship ManagementCollaborative Approach

Tools & Technologies

Standard Office EquipmentPC Skills

Certifications & Qualifications

Registered Mortgage Loan Originator (NMLS)Eligibility Under Regulation Z

Industry Keywords

Home LendingContact Center ExperienceFHA ProductsVA ProductsJumbo LoansCRA ProductsCapital Markets PricingSales and Compliance RequirementsChange ManagementBusiness Readiness

About the role

Key responsibilities & impact

Drive training, onboarding, change management, business readiness, and sales enablement initiatives across the Home Lending Group
Lead, develop, and coach colleagues training and upskilling new hires and existing Phone Mortgage Loan Officers and Sales colleagues
Develop, consult on, and deliver home lending training materials and maintain support materials
Demonstrate mortgage techniques through live demonstrations for new hires
Lead onboarding, training, and upskilling strategies with cross-functional stakeholders
Coach and train representatives, loan officers, sales managers, leaders, coaches, and store colleagues
Meet with leadership to establish priorities and present service and sales enhancements
Research and resolve escalated business problems and evaluate learning and engagement gaps
Develop, update, and maintain approved training materials
Oversee assigned contact center or retail store program activities
Design and execute communications for home lending programs, product changes, new-hire programs, policies, and procedures
Serve as subject matter expert on special projects and represent the business in executive-level meetings
Manage assigned new hires during the training period
Facilitate training classes and upskilling sessions
Provide daily leadership and coaching on processes, policies, loan pipeline management, and performance concerns
Partner on loan officer recruitment and selection
Ensure policy and procedure adherence, sales and compliance requirements, customer experience, and productivity expectations
Support TD Bank’s mission, strategic goals, quality initiatives, service standards, audit, regulatory, and compliance requirements
Deliver customer experience, sales and service performance, compliance, employee engagement, retention, and ongoing performance improvement outcomes

Requirements

What you’ll need

Bachelor’s degree or relevant work experience
6+ years of related contact center and coaching experience
3+ years of residential mortgage or consumer lending loan experience
Extensive knowledge of residential loan origination and products, including jumbo, FHA, VA, and niche products
Knowledge of residential mortgage industry trends, products, and services
Excellent oral and written communication and coaching skills
Ability to communicate effectively with all levels of management
Excellent PC skills and familiarity with standard office equipment
Ability to work in a fast-paced, dynamic environment
Detail-oriented, self-motivated, with excellent organizational, analytical, and decision-making skills
Knowledge of regulatory, investor, and departmental policies for compliance and residential lending laws
Knowledge of CRA products and industry
Knowledge of Capital Markets pricing requirements
Ability to multitask effectively
Ability to structure loan requests creatively
Ability to coach, mentor, and provide constructive feedback
Proficiency in the role of Mortgage Loan Originator (MLO)
Ability to identify complex onboarding-program problems amid ambiguous factors
Demonstrated leadership experience
Preferred classroom facilitation and/or training experience
Strong relationship management and influencing skills
Ability to succeed in a highly matrixed environment
Demonstrated strategic and creative thinking
Collaborative approach to business solutions
Must be eligible for employment with a covered financial institution under Regulation Z
Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act
Satisfactory criminal background check and credit report check
Required applicant statements/certifications regarding administrative, civil, and/or criminal findings
Occasional domestic and international travel
Continuous ability to perform sedentary work, perform multiple tasks, operate standard office equipment, sit, concentrate, read, write, type, comprehend instructions, present information, interpret data, and perform basic arithmetic

Benefits

Comp & perks

Base salary of $72,280 - $117,520 USD
Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Regular career, development, and performance conversations with manager
Online learning platform
Mentoring programs
Training and onboarding sessions
Equal opportunity workplace
Disability accommodations during application process