Contact Center Representative – Credit Card, Spanish Bilingual

TD contact center representative supporting credit card customers with service, sales, and financial transactions. Handling bilingual English-Spanish inquiries through phone, chat, and written channels.

Posted 8/4/2026full-timeMount Laurel • New Jersey • 🇺🇸 United StatesJunior💰 $22 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a contact center environment, effectively communicating financial information and providing solutions in both English and Spanish. Capable of navigating multiple systems while adhering to compliance and risk management protocols.

Highest-signal resume keywords

Customer Service ExperienceBilingual CommunicationFinancial Transaction ProcessingProblem-Solving SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Transaction ProcessingCustomer Service ExperienceBilingual CommunicationPC SkillsCompliance Adherence

Soft Skills

Interpersonal SkillsVerbal Communication SkillsWritten Communication SkillsResiliencyTeam Collaboration

Tools & Technologies

Contact Center SoftwareDigital Banking SolutionsSelf-Serve Options

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

BankingRetailContact CenterRisk ManagementPerformance Management

About the role

Key responsibilities & impact

Provide quality customer service and sales in a Contact Center environment
Support customers through inbound phone, written, chat, or other inquiries
Understand customer needs and provide solutions at first point of contact
Communicate relevant product and service solutions, including digital banking and self-serve options
Navigate multiple systems and applications while ensuring call risk and compliance
Complete financial transactions such as account updates, balance inquiries, statement requests, balance transfers, and dispute handling
Follow bank policies and procedures to reduce risk
Refer complex questions to experienced personnel or consult as needed
Collaborate with the team and support a positive, diverse, and inclusive work environment
Participate in performance management, ongoing development, and cross-training
Implement leadership-directed action plans and pursue personal career development
Take phone calls, answer inquiries, translate documents, and process transactions in English and Spanish

Requirements

What you’ll need

High School Diploma or GED
1+ years of related customer service experience; equivalent work experience to include 1+ years prior experience in Retail, banking, or contact center experience preferred
Ability to communicate financial information clearly and accessibly
Ability to work in a fast-paced, challenging environment with resiliency
Ability to assist customers by phone for long periods within scheduled shifts, including possible weekends, late nights, overnights, and holidays
Ability to arrive on time and ready to receive calls throughout the shift
PC skills and ability to use or learn relevant technology and software applications
Excellent interpersonal and verbal communication skills
Experience handling confidential information
Effective written communication skills
Problem-solving and time management skills
Ability to meet individual and team objectives
Ability to support customers in the designated primary language, Spanish and/or English
Bilingual representatives must handle calls, inquiries, document translation, and transactions in both English and Spanish
Must be work authorized in the United States without employer sponsorship

Benefits

Comp & perks

Base pay of $22.00 - $27.75 USD per hour
Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Regular career, development, and performance conversations with manager
Online learning platform
Mentoring programs
Training and onboarding sessions
Variable compensation/incentive awards, including potential cash and/or equity incentive awards