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Manager, Network Service Delivery
TDManager of Network Service Delivery responsible for network services across Canada and the US. Leading teams for operational excellence and customer satisfaction in a hybrid role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise network services and infrastructure, with a strong focus on automation, operational excellence, and financial oversight. Proven ability to lead teams, drive continuous improvement, and enhance service quality in large-scale environments.
Highest-signal resume keywords
Enterprise Network Services ManagementInfrastructure-as-CodeFinancial Planning and Budget ManagementLeadership in Major Incident ResponseService Level Agreement Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
LANWANSD-WANRoutingSwitchingCarrier ServicesNetwork ObservabilityITSM ProcessesKPI ManagementService Governance
Soft Skills
Strong CommunicationAnalytical SkillsStakeholder ManagementCollaborationCustomer Focus
Certifications & Qualifications
Bachelor's Degree in Information TechnologyBachelor's Degree in Computer ScienceBachelor's Degree in EngineeringBachelor's Degree in Telecommunications
Industry Keywords
Service DeliveryOperational ExcellenceContinuous ImprovementVendor ManagementCross-Functional Collaboration
Tech Stack
Tools & technologiesITSMSwitching
About the role
Key responsibilities & impact- Manage service delivery team of engineers for enterprise campus and retail network services
- Drive a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles
- Accountable for financial planning, budget management, vendor spend oversight
- Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives
- Partner with Network Engineering teams
- Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction
- Lead cross-functional resolution efforts and executive communications during major outages
- Foster a culture of accountability, collaboration, customer focus, and continuous improvement
Requirements
What you’ll need- Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications
- 8+ years of experience supporting enterprise network services and infrastructure
- 3+ years of leadership experience direct management of teams
- Experience supporting large-scale retail, campus, branch, or distributed enterprise environments
- Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes
- Experience managing SLAs, KPIs, service governance, vendors, and service providers
- Strong communication, analytical, and stakeholder management skills
- Experience leading major incident response and service restoration efforts
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs