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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business requirements analysis, Azure cloud solutions, and SQL query writing, while ensuring high-quality application support and effective incident management. Proficient in process improvement and automation within ITIL frameworks.
Highest-signal resume keywords
Azure Cloud SolutionsSpark SQL Query WritingITIL Incident ManagementProcess ImprovementAgile Methodology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
LinuxOracleMS SQL DBScriptingJavaPythonIT Project LifecycleSQLAutomationExcel
Soft Skills
Strong Problem-Solving SkillsRelationship Building SkillsCommunication Skills
Tools & Technologies
ITRSAutosysDynatraceSplunk
Certifications & Qualifications
Undergraduate DegreeTechnical Certificate
Industry Keywords
Change ManagementIncident ManagementProblem ManagementUser SupportDR Testing
Tech Stack
Tools & technologiesAzureCloudJavaLinuxOraclePythonSDLCSparkSplunkSQL
About the role
Key responsibilities & impact- Lead business requirements elicitation, analysis, and documentation efforts
- Assist technology team in Azure cloud solution implementation; write Spark SQL queries to analyze and transform data; provide feedback to User Interface team; testing and documentation
- Analyze solution requirements; understand project scope; determine project priorities; ensure efficient and on-time delivery of project tasks and milestones; follow proper escalation paths
- Look for opportunities for process improvement and automation
- Provide support for vendor hosted FIS Quantum application, covering stakeholders from Front Office, Operations and Finance.
- Provide support for Treasury Balance Sheet Management applications and batches
- Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
- Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
- Perform effective troubleshooting, incident & problem management
- Deploy changes to the Production Environment follow the TD Bank's Change management process.
- Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
- Update knowledge-based articles on timely manner and conduct trainings across regions.
Requirements
What you’ll need- Undergraduate Degree or Technical Certificate
- 5+ years relevant experience
- Experience working on large scale projects as well as handling day-to-day operational requests from the business stakeholders
- Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
- Ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
- Ability to work independently and as part of the team in Agile environment
- Strong problem-solving skills
- Strong Excel skills
- Experience working with developers, business analysts, and infrastructure support teams will be an asset.
- Knowledge of automation and process improvement
- Strong understanding of ITIL Incident Management, Problem Management and Change Management
- Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
- Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
Benefits
Comp & perks- health and well-being benefits, including medical coverage
- paid time off
- career development
- reward and recognition programs