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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Accident Benefits and Bodily Injury claims management, with a focus on strategic direction, regulatory compliance, and fiscal oversight. Proven ability to interpret case law and develop claims handling strategies that enhance the claimant experience while protecting organizational interests.
Highest-signal resume keywords
Technical LeadershipClaims Resolution StrategiesRegulatory ComplianceCase Reserving PracticesMediation and Arbitration Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementIndemnity Spend OversightCase Law InterpretationClaims Policies DevelopmentFinancial Performance Analysis
Soft Skills
Strategic DirectionRelationship BuildingContinuous ImprovementJudgment in Complex Situations
Industry Keywords
Accident BenefitsBodily InjuryRegulatory ComplianceJurisprudenceClaims Handling
About the role
Key responsibilities & impact- Reporting to the Vice President, Claims, the Senior Technical Manager Accident Benefits & Bodily Injury contributes to delivering the objectives of the business, providing technical leadership to the Accident Benefits (AB) and Bodily Injury (BI) Claims units.
- Accountable for the fiscal management and performance of indemnity spend in the region, including claims resolution policies, regulatory compliance, coverage interpretation, case reserving policies, oversight on arbitration and mediation protocols and strategies, and the supervision of major claims.
- Emphasis is placed on delivering a superior claimant experience balanced with the need to protect shareholder value.
- Establish policies and procedures governing the establishment and management of case reserves and provide strategic direction on development of organizational policies and procedures for claims handling.
- Proactively monitor legislative and jurisprudence changes and competitor policies and practices and communicate changes within department and to appropriate stakeholders.
- Interpret case law and applicable jurisprudence and ensure all handling procedures are appropriate and reserves adjusted accordingly.
- Make recommendations on precedent setting mediations and arbitrations and exercise sound judgment in non-routine and complex situations.
- Develop claims handling strategies that align with TDI Business Objectives and TD's Risk appetite.
- Proactively monitor market changes and competitor offerings, assess current and future client needs and evaluate unit effectiveness in responding to changing conditions.
- Provide feedback and strategy to improve front line awareness of impacts on claims handling practices and improvement of the claimant experience.
Requirements
What you’ll need- Provide technical leadership and strategic direction for Accident Benefits and Bodily Injury claims teams.
- Oversee indemnity spend, case reserving practices, claims resolution strategies, and financial performance.
- Establish and maintain claims policies, procedures, and standards aligned to business objectives and risk appetite.
- Monitor legislative, regulatory, jurisprudence, market, and competitor developments that impact claims handling.
- Interpret case law and applicable jurisprudence to ensure claims practices and reserves remain appropriate.
- Provide guidance on complex, precedent-setting, non-routine, and high-exposure claims matters.
- Lead strategies for mediation, arbitration, settlement, trials, appeals, major claims, and large losses.
- Partner with regional and national claims leaders, legal partners, actuarial teams, and support functions.
- Strengthen relationships with legal service providers and support qualitative reviews of legal files.
- Identify trends and predictors that may impact reserves, claims outcomes, and operational performance.
- Promote continuous improvement, innovation, best practices, and frontline awareness of claims impacts.
- Ensure regulatory compliance and participate in budget planning, industry committees, and external forums.
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development and training programs
- Reward and recognition programs