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Associate Manager, Digital Asset Management
TDAnalyst supporting TD Marketing’s digital asset management platform, focusing on AEM and Intralinks. Ensuring seamless access and managing digital assets for marketing and creative partners across Canada and U.S.
Tech Stack
Tools & technologiesAEM
About the role
Key responsibilities & impact- Provide front-line support for Adobe AEM Assets / Marketing DAM, including end-user access management, access troubleshooting, and user assistance.
- Support day-to-day DAM operations, including asset ingestion, asset hygiene, asset maintenance, and asset removal activities.
- Manage and maintain metadata, taxonomy, and asset organization to improve searchability, consistency, and platform usability.
- Train users on how to use the platform, including updating existing and creating new training documents and job aids.
- Track requests and analyze data and reporting to identify process improvements and platform enhancement opportunities.
- Support internal marketing teams and agency partners in Canada and the U.S. with DAM-related questions, access needs, troubleshooting, and asset search support.
- Support the development and ongoing refinement of the AEM Assets / DAM roadmap, including future-state capability planning and enhancement priorities.
- Work closely with Adobe and internal stakeholders to support AEM Assets assessment / health-check activities, including documenting current-state processes, pain points, and improvement opportunities.
- Help translate assessment findings and business needs into actionable recommendations and roadmap inputs for the DAM platform.
- Provide support for Intralinks user and exchange activities, including user management support, user assistance, training, governance reminders, and coordination related to ownership and attestation processes.
- Help reinforce compliant use of Intralinks as a secure file-sharing tool, including reminders that it is not to be used for storage and that uploaded files must be manually deleted after transfer is complete.
- Partner with technology, product, and operational stakeholders to support testing, process refinement, and platform-related improvement initiatives.
Requirements
What you’ll need- Experience with Adobe AEM Assets or another digital asset management platform.
- Experience with platform access management, preferably including Adobe Admin Console or Adobe platform access support.
- Experience with Active Directory or similar, and enterprise access management processes/practices.
- Experience with metadata management, tagging, taxonomy, and asset organization.
- Experience providing end-user support, troubleshooting, and training.
- Strong technical acumen and ability to learn new platforms and technical concepts quickly.
- Strong attention to detail and a high degree of ownership and accountability.
- Ability to work independently, manage ambiguity, and adapt to changing priorities.
- Excellent written and verbal communication skills with a strong customer-service mindset.
- Experience with marketing and/or creative studio/agency work and processes.
- Library sciences or records and information management background.
- Excellent understanding of media files types and applications used to create them.
- Excellent understanding of rights management for stock and custom shoots/rights managed assets.
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Metadata ManagementAsset OrganizationAccess ManagementTroubleshootingTraining DevelopmentData AnalysisProcess ImprovementPlatform UsabilityTechnical AcumenRights Management
Soft Skills
Attention to DetailCustomer-Service MindsetAdaptabilityCommunication SkillsOwnership and Accountability