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TD

Personal Banking Associate Trainee, Cantonese/Mandarin

TD

Personal Banking Associate Trainee guiding customers in banking solutions at TD Canada Trust. Engaging with clients on financial needs and improving service transactions.

Posted 7/6/2026full-timeMarkham • 🇨🇦 CanadaEntry Level💰 CA$45,700 - CA$61,000 per yearWebsite

About the role

Key responsibilities & impact
  • Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
  • Understand customer needs and guide customers to the right contact person for appropriate solutions
  • Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
  • Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
  • Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

Requirements

What you’ll need
  • High School diploma and/or 1+ years of relevant experience
  • Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
  • Post-Secondary or Undergraduate degree (in related field) preferred
  • Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
  • Knowledge of banking solutions and processes to advise customers
  • A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
  • A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams

Benefits

Comp & perks
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development and reward programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Banking SolutionsCustomer Problem ResolutionDigital Banking EducationCash TransactionsNon-Cash TransactionsWork Practice ImprovementBranch OperationsTime ManagementPlanning SkillsAdministration Skills
Soft Skills
Self-StarterStrong Communicator
Certifications
Investment Funds Canada (IFC)