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TD

Senior Business Systems Analyst, Service Now

TD

Business Systems Analyst at TD focusing on system requirements and specifications within technology solutions. Engaging with stakeholders to ensure product alignment and testing outcomes throughout project lifecycles.

Posted 6/29/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$81,600 - CA$115,200 per yearWebsite

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks.
  • Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.
  • Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers).
  • Define, document and translate business requirements into detailed functional specifications and non-functional specifications.
  • Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
  • Support and contribute to project management activities by taking part in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager.
  • Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements.
  • Support collaboration with key stakeholders to find solutions, assess impact to existing work processes and systems, and how to manage the integration.
  • Maintain ongoing communication with all stakeholders throughout the project lifecycle.

Requirements

What you’ll need
  • Undergraduate degree or Technical Certificate
  • 5-7 years relevant experience
  • Experience in driving ServiceNow Integration Projects - 2 years
  • ServiceNow BSA - 5 years
  • Confluence/JIRA - 3 years
  • Agile Delivery - 3 years
  • ITIL process/ITSM solutions - 3 years
  • Service Now Certifications - Certified Systems Administrator (CSA) - MUST
  • Agile Delivery - SAFE Agile 6.0 - MUST
  • ServiceNow Certifications - Any module related certification - NICE TO HAVE
  • ITIL - ITIL Foundational - NICE TO HAVE
  • Agile Delivery - SAFE PO/PM 6.0 - NICE TO HAVE

Benefits

Comp & perks
  • health and well-being benefits
  • savings and retirement programs
  • paid time off
  • banking benefits and discounts
  • career development
  • reward and recognition programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
System RequirementsFunctional SpecificationsNon-Functional SpecificationsTesting SupportProject ScopingRisk IdentificationQuality Management ReviewsBusiness Analysis
Soft Skills
CollaborationCommunicationProblem-Solving
Certifications
ServiceNow Certifications - Certified Systems Administrator (CSA)SAFE Agile 6.0