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About the role
Key responsibilities & impact- The U.S. Subpoena Team manages the intake and processing of subpoenas and other legal requests, ensuring timely, accurate, and compliant responses within a high-volume, deadline-driven environment.
- The Intake Team Lead oversees daily intake operations, including reviewing incoming requests, coordinating workflow, and ensuring accurate data entry into case tracking systems.
- This role requires strong leadership, attention to detail, and a process-driven approach to managing high-volume administrative tasks and prioritizing time-sensitive requests.
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
- Provides management, leadership, coaching, counseling and guidance to subpoena team.
- Supervises subpoena department projects and meets regularly with subpoena department members to track progress and adjust assignments and deliverables.
- Trains new subpoena staff members in policies, practices and procedures including incorporating procedures.
- Oversees the more complex production requests and prepares them for submission to Legal Research team.
- Provides direction to other Subpoena staff members; assigns, prioritizes and monitors work.
- Leads projects, special tasks and the more difficult to handle summons and subpoenas.
- Communicates with in-house counsel and outside counsel on various topics.
Requirements
What you’ll need- High School Diploma or GED
- 5 Years of related experience
- Legal Assistant certification/training highly desirable
- 4+ years of legal assistant work experience or administrative experience in a banking or corporate environment or legal office is required
- Advanced Proficiency with basic office equipment such as personal computers, fax machines, copiers and telephone systems with excellent knowledge of Microsoft Word, Excel, PowerPoint and Access
- Excellent typing and transcription skills
- Detail-oriented, highly motivated and adaptable
- Must exercise sound judgment and maintain confidentiality of records and information
- Must have excellent Customer service orientation
Benefits
Comp & perks- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrylegal assistant worktyping skillstranscription skillsproject managementworkflow coordinationperformance managementemployee trainingcase tracking systemssubpoena processing
Soft Skills
leadershipattention to detailprocess-driventeamworkcommunicationadaptabilitycustomer service orientationsound judgmentmotivationconfidentiality
Certifications
High School DiplomaGEDLegal Assistant certification