Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
TD

ServiceNow Business Process Champion – Workflows, Integrations, Innovation

TD

Business Process Champion role at TD ensuring ServiceNow addresses business problems through effective workflows. Requires strong analytical skills, experience in ServiceNow, and stakeholder collaboration.

Posted 6/23/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$96,900 - CA$136,800 per yearWebsite

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • lead workshops to map current processes and design workflows to leverage ServiceNow capabilities to meet business outcomes
  • convert business requests into structured, detailed stories and functional specifications that developers can build, in partnership with design oversight from Solution Architects
  • market, communicate and utilize platform features and functions to meet business needs to reduce or eliminate customization
  • lead business acceptance testing to ensure technical delivery meets business needs as defined in acceptance criteria
  • Act as a "super user" to train business staff on designed solutions and drive adoption
  • Define and monitor success metrics for business stakeholders to measure value realization, cost savings, productivity gains and risk mitigation.

Requirements

What you’ll need
  • 3-5 years' experience as Business Analyst, Process Consultant, or Project Manager
  • 3+ years' experience with the ServiceNow Platform (ITSM, Service Catalog, Workflows, Integrations, APIs, Now Assist, Process Mining)
  • Deep understanding of Agile/Scrum and NowCreate methodologies
  • Strong grasp of ITIL v4 Frameworks
  • Proven ability to communicate effectively, facilitate workshops between business & technical resources
  • Strong technical writing/documentation skills
  • Certified System Administrator (CSA)
  • Certified Practitioner Business Process Analyst (BPA), Professional Business Process Analyst
  • Certified ServiceNow Platform Owner (CPO) would be a plus
  • ITIL v4

Benefits

Comp & perks
  • health and well-being benefits
  • savings and retirement programs
  • paid time off
  • banking benefits and discounts
  • career development
  • reward and recognition programs

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowITSMService CatalogWorkflowsIntegrationsAPIsNow AssistProcess MiningAgileScrum
Soft Skills
communicationfacilitationtechnical writingworkshop leadershiptrainingadoption drivingstakeholder engagementprocess mappingrequirements gatheringvalue realization
Certifications
Certified System Administrator (CSA)Certified Practitioner Business Process Analyst (BPA)Professional Business Process AnalystCertified ServiceNow Platform Owner (CPO)ITIL v4