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Bilingual Customer Account Specialist II
TDBilingual Customer Account Specialist II at TD providing customer assistance through inbound and outbound calls. Striving to deliver outstanding customer service and support customer inquiries efficiently.
About the role
Key responsibilities & impact- As the voice of TD, you’ll be passionate about understanding our customers.
- Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.
- You'll support customers through inbound and outbound calls.
- You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.
- Make people’s day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Requirements
What you’ll need- High School Diploma or equivalent
- Previous collection, credit experience and or call center and banking experience are an asset
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
- Must display a high professional manner, along with sound judgment, time-management and decision-making skills.
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
- Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs.
- Ability to work both independently and as part of a team.
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Career development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem solvingtime managementdecision makingmultitaskingdigital literacy
Soft Skills
listening skillsempathyflexibilityresiliencypositive attitudecuriosity
Certifications
High School Diploma