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IT Operations Analyst IV
TDNetwork Analyst IV providing Level 2 operational support for a large-scale enterprise network environment. Collaborating with teams to maintain stability and performance of business-critical services.
Tech Stack
Tools & technologiesFirewallsSwitchingTCP/IP
About the role
Key responsibilities & impact- Provide Level 2 support for enterprise network infrastructure
- Monitor, investigate, and respond to network incidents and service alerts
- Troubleshoot issues across LAN, MAN, WAN, RLAN, wireless, firewall, load balancing, and optical environments
- Perform problem determination and root cause identification across multiple network technologies
- Collaborate with internal teams, clients, and vendors to resolve technical issues
- Contribute to the ongoing stability and resilience of a 24/7 network operations environment
Requirements
What you’ll need- Minimum 3 years of Network Operations experience
- CCNP certification required
- Technology degree, diploma, or equivalent work experience
- Strong experience supporting enterprise network environments
- Solid understanding of TCP/IP, routing, switching, and telecommunications connectivity
- Experience with Cisco routers and switches
- Familiarity with firewalls and load balancers
- Experience with network monitoring and diagnostic tools
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development and reward programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network troubleshootingTCP/IProutingswitchingtelecommunications connectivityfirewallsload balancingnetwork monitoringdiagnostic toolsenterprise network support
Soft Skills
collaborationproblem determinationroot cause identificationcommunication
Certifications
CCNPtechnology degreediploma