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TD

Vice President, Claims Operations

TD

Vice President of Claims Operations for TD Insurance managing a team of over 1,000 colleagues. Ensuring best-in-class claims service and operational excellence with strategic objectives in mind.

Posted 6/16/2026full-timeToronto • 🇨🇦 CanadaLead💰 CA$185,000 - CA$275,000 per yearWebsite

About the role

Key responsibilities & impact
  • Deliver on legendary customer and colleague experiences
  • Manage incurred claims costs within the approved risk appetite
  • Continually improve the Claims target operating model, end-to-end processes, and internal control frameworks
  • Lead 1,000+ colleagues across various claims teams
  • Foster positive and collaborative relationships with stakeholders
  • Grow talent and develop skills of teams
  • Execute on the annual business plan to deliver results

Requirements

What you’ll need
  • Undergraduate degree required; Post Graduate degree preferred
  • Minimum 7-10 years of progressive insurance experience, with a focus on Claims leadership
  • Experience with leading teams through transformation and delivering AI-driven solutions
  • Actuarial or Finance degree preferred
  • Powerful communicator who engages colleagues, business partners, external stakeholders at all levels
  • Analytical capability required to manage multi-billion dollar claims severity spend
  • Proven ability to manage a diverse group of employees in multiple locations

Benefits

Comp & perks
  • Growth opportunities and skill development
  • Training and onboarding sessions
  • Paid time off
  • Variable compensation based on performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
claims managementAI-driven solutionsanalytical capabilityrisk managementoperating model improvementinternal control frameworkstransformation leadershipcost managementmulti-billion dollar claims management
Soft Skills
communicationcollaborationstakeholder engagementteam developmentleadershiprelationship buildingtalent growthpositive attitudeproblem-solving
Certifications
undergraduate degreepost graduate degreeactuarial degreefinance degree