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Group Communications Manager II
TDCommunications Manager supporting external and colleague engagement strategies for TD, a leading financial institution. Collaborating on communications initiatives while ensuring alignment with business objectives.
About the role
Key responsibilities & impact- Provide strategic communication counsel and tactical execution on customer and colleague initiatives, including Change initiatives
- Develop and execute a variety of communication strategies and tactics
- Mentor junior member of the team
- Help evolve the Communications function (process and style) aligned with Business Banking, while ensuring the production of strategic, relevant, and timely communications
- Draft exceptional, clear, concise, audience-specific communications
- Find ways to streamline processes and improve client-facing and internal communications across the business
- Act as Communications lead for projects, as needed
Requirements
What you’ll need- 5 – 7 years of progressive Communications experience
- Strong business acumen
- Post-secondary education in Communications (or related field) and/or equivalent work experience—particularly in Change communication
- Proven track record in developing and executing effective Change-related communication strategies
- A critical thinker and self-starter, comfortable working with minimal supervision
- Advanced written/verbal communication and interpersonal skills
- Ability to work with and influence colleagues at all levels (including executives) confidently and professionally
- Experienced in building comprehensive and communications complex strategies as well as practical experience delivering against those plans at a tactical level
- Create communications that are clear and straightforward from the customer and colleague perspective; strive to make the complex simple by explaining changes, action items and benefits in a way that resonates with the intended audience
- Advocate for clients and colleagues; comfortable respectfully challenging timelines or communications that will have a negative impact on the client or colleague experience
- Superior organizational and time management skills with the ability to manage multiple tasks and work with multiple stakeholders simultaneously
- Ability to manage and deliver on competing initiatives under tight timelines while staying resilient and positive under pressure
- Comfortable with ambiguity and able to balance changing requirements and priorities
- Strong software experience with all Microsoft products (Word and PPT); strong experience with SharePoint publishing is an asset; comfortable working with Teams, WebEx and Slido
Benefits
Comp & perks- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Change communicationCommunication strategiesTactical executionProcess improvementAudience-specific communicationsStrategic communicationMentoringCritical thinkingOrganizational skillsTime management
Soft Skills
Interpersonal skillsWritten communicationVerbal communicationInfluencing skillsClient advocacyResilienceAdaptabilityProblem-solvingCollaborationLeadership