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TD

Bilingual Contact Center Representative – Canadian Banking, Credit Cards

TD

Bilingual Contact Center Representative assisting customers with banking inquiries and providing solutions. Delivering legendary customer service while resolving issues efficiently in a hybrid work environment.

Posted 5/27/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSenior💰 CA$45,700 - CA$61,000 per yearWebsite

About the role

Key responsibilities & impact
  • Assist in-bound callers with account inquiries
  • Resolve customer issues and provide advice
  • Consistently deliver outstanding customer service
  • Participate in ongoing training and coaching

Requirements

What you’ll need
  • High School Diploma or equivalent
  • Bilingual (French & English)
  • Exceptional communication and listening skills
  • Ability to multitask and navigate through computer systems
  • Digital literacy across a broad range of devices
  • Flexibility, resiliency, and a positive attitude
  • Integrity when managing sensitive customer information

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible working arrangements
  • Professional development
  • Banking benefits and discounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital literacy
Soft Skills
exceptional communication skillslistening skillsmultitaskingflexibilityresiliencypositive attitudeintegrity
Certifications
High School Diploma