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Bilingual Contact Center Representative – Canadian Banking, Credit Cards
TDBilingual Contact Center Representative assisting customers with banking inquiries and providing solutions. Delivering legendary customer service while resolving issues efficiently in a hybrid work environment.
About the role
Key responsibilities & impact- Assist in-bound callers with account inquiries
- Resolve customer issues and provide advice
- Consistently deliver outstanding customer service
- Participate in ongoing training and coaching
Requirements
What you’ll need- High School Diploma or equivalent
- Bilingual (French & English)
- Exceptional communication and listening skills
- Ability to multitask and navigate through computer systems
- Digital literacy across a broad range of devices
- Flexibility, resiliency, and a positive attitude
- Integrity when managing sensitive customer information
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development
- Banking benefits and discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital literacy
Soft Skills
exceptional communication skillslistening skillsmultitaskingflexibilityresiliencypositive attitudeintegrity
Certifications
High School Diploma