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About the role
Key responsibilities & impact- Manage a team of service/sales representatives
- Provide overall direction and corporate vision
- Ensure effective and efficient operations
- Raise service standards to enhance Customer experience
- Monitor calls and team activities
- Develop and assess Colleague performance
- Implement company policies and procedures
- Resolve escalated Customer issues
Requirements
What you’ll need- Bachelor's degree or progressive work experience
- 2+ years' related experience
- Prior leadership experience
- Spanish Bilingual
- Ability to coach and mentor others
- Ability to provide conflict resolution
- Strong analytical skills
- Excellent Customer service and computer skills
- Must be available to work flexible hours
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analytical skillscustomer service skillscomputer skills
Soft Skills
leadershipcoachingmentoringconflict resolutionflexibility
Certifications
Bachelor's degree