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TD

Contact Center Rep. II – Bilingual Spanish

TD

. Promotes strong and lasting customer relationships in a Contact Center environment by providing quality customer service and sales .

Posted 5/16/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJunior💰 $23 - $29 per hourWebsite

About the role

Key responsibilities & impact
  • Promotes strong and lasting customer relationships in a Contact Center environment by providing quality customer service and sales
  • Creates an exceptional customer experience with every client interaction
  • Completes a broad range of financial transactions (e.g., account balance, statement requests, dispute handling)
  • Follows all bank policies and procedures reducing risk to customers and the business
  • Supports the achievement of business objectives by meeting individual and team objectives
  • Participates in personal performance management and ongoing development activities

Requirements

What you’ll need
  • High School diploma or GED
  • 1+ years of related experience
  • Retail Customer service, banking, or Contact Center experience preferred
  • Knowledgeable of various products/services and able to communicate/direct customers toward relevant solutions
  • Ability to work in a fast-paced, challenging work environment
  • Excellent interpersonal, verbal and written communication skills
  • Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish.

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development and reward and recognition programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
financial transactionsaccount balance managementdispute handling
Soft Skills
customer servicesalesinterpersonal skillsverbal communicationwritten communicationbilingual (Spanish)ability to work in fast-paced environment
Certifications
High School diplomaGED