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About the role
Key responsibilities & impact- Promotes strong and lasting customer relationships in a Contact Center environment by providing quality customer service and sales
- Creates an exceptional customer experience with every client interaction
- Completes a broad range of financial transactions (e.g., account balance, statement requests, dispute handling)
- Follows all bank policies and procedures reducing risk to customers and the business
- Supports the achievement of business objectives by meeting individual and team objectives
- Participates in personal performance management and ongoing development activities
Requirements
What you’ll need- High School diploma or GED
- 1+ years of related experience
- Retail Customer service, banking, or Contact Center experience preferred
- Knowledgeable of various products/services and able to communicate/direct customers toward relevant solutions
- Ability to work in a fast-paced, challenging work environment
- Excellent interpersonal, verbal and written communication skills
- Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development and reward and recognition programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial transactionsaccount balance managementdispute handling
Soft Skills
customer servicesalesinterpersonal skillsverbal communicationwritten communicationbilingual (Spanish)ability to work in fast-paced environment
Certifications
High School diplomaGED
