Customer Experience Associate

Customer Experience Associate at TD Canada Trust providing financial transaction support. Connecting with customers to offer tailored banking solutions and enhance their experience.

Posted 5/16/2026part-timeOakville • 🇨🇦 CanadaJuniorMid-Level💰 CA$23 - CA$28 per hourWebsite

About the role

Key responsibilities & impact

Process financial transactions accurately (deposits, withdrawals, bill payments)
Recommend solutions specific to customers' needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures
Achieve assigned goals by promoting banking solutions
Connect personally with customers to advise them appropriately
Help build a positive, diverse, and equitable work environment

Requirements

What you’ll need

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
A go-getter who can exercise initiative and be accurate and detail oriented
A dynamic communicator with established customer experience skills

Benefits

Comp & perks

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial transactionsbill paymentsadministrationorganizational skillsplanning skillstime managementMS OfficeWordExcelOutlook

Soft Skills

customer experiencediscretioninitiativeaccuracydetail orienteddynamic communicatorproblem solvinginterpersonal skillsconfidentialitypromoting solutions

Certifications

High School diplomaUndergraduate degree