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About the role
Key responsibilities & impact- Provides technology-based customer service support and conducts first level analysis to resolve end user incidents/issues
- Provides front line customer service support to clients on a broad range of issues
- Investigates problems beyond own area of knowledge, applying a broad business focus
- Assesses level of knowledge of caller and translates information when providing assistance
- Prioritizes and may assign problems and service issues to other team members
- Co-ordinates problem resolution and the implementation of changes in accordance with established change processes
- Integrates all sources of information when providing assistance to clients
- Makes independent decisions within generally defined parameters
Requirements
What you’ll need- Undergraduate degree or Technical Certificate
- Ability to work 5x a week any day of the week
- Reside locally to Columbia, South Carolina
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem resolutioncommunicationprioritizationdecision makinganalytical thinkingteam coordinationinformation integration
Certifications
Undergraduate degreeTechnical Certificate