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About the role
Key responsibilities & impact- Assist in-bound customers with account inquiries
- Resolve issues by recommending TD products or services
- Deliver exceptional customer service by creating value and providing trusted advice
- Actively participate in ongoing training and coaching to grow in your role
Requirements
What you’ll need- High School Diploma or equivalent
- Fluent in English and Cantonese or Mandarin
- Exceptional listening skills and a curiosity to help customers meet their needs
- Ability to multitask and navigate through computer systems, applications, and multiple screens
- Digital literacy across a broad range of devices
- Flexibility, resiliency, and a positive attitude in challenging situations
- Ability to work both independently and as part of a team
- Integrity in managing sensitive customer information according to guidelines
Benefits
Comp & perks- Competitive benefits plan
- Career development opportunities
- Regular colleagues development conversations
- Training and onboarding programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital literacy
Soft Skills
exceptional listening skillscuriositymultitaskingflexibilityresiliencypositive attitudeindependenceteamworkintegrity
Certifications
High School Diploma