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TD

Personal Banking Associate

TD

. Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions .

Posted 5/1/2026full-timeConception Bay South • 🇨🇦 CanadaJuniorMid-Level💰 CA$43,900 - CA$58,600 per yearWebsite

About the role

Key responsibilities & impact
  • Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
  • Understand customer needs and guide customers to the right contact person for appropriate solutions
  • Build customer confidence on emerging digital banking trends
  • Support the frontline staff with scheduled cash and non-cash transactions
  • Recommend improvements to work practices, branch operations and processes to enhance customer experience
  • Participate in the timely and accurate completion of business processes and procedures
  • Ensure prepared documentation is accurate

Requirements

What you’ll need
  • High School diploma and/or 1+ years of relevant experience
  • Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
  • Post-Secondary or Undergraduate degree (in related field) preferred
  • Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
  • Knowledge of banking solutions and processes to advise customers
  • A self-starter who works independently in a dynamic work environment
  • Strong administration, organizational, planning and time management skills
  • A dynamic, diligent, and effective influencer
  • A strong communicator with established customer experience skills

Benefits

Comp & perks
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Reward and recognition programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
banking solutionscustomer problem resolutionbusiness processesdocumentation accuracy
Soft Skills
customer experienceself-starterindependent workadministration skillsorganizational skillsplanning skillstime management skillsinfluencing skillscommunication skills
Certifications
Investment Funds Canada (IFC)