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About the role
Key responsibilities & impact- Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
- Promote TD's image and goodwill within the community by participating in community events
- Enhance customer experience by understanding their financial needs and providing appropriate solutions
- Act as the highest point of escalation for the branch
- Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
- Ensure overall employee scheduling is optimal
- Develop and implement business development strategies within the budget
- Ensure accuracy of all customer transactions
- Mentor the team on offering One TD solutions and building lasting relationships with customers
- Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
- Cultivate a positive and customer-focused work environment
Requirements
What you’ll need- Undergraduate degree and/or over 5 years of relevant experience
- Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
- Proficiency in software tools including MS Office and internet applications
- Strong communication skills to liaise with customers, employees, and cross-functional teams
- A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information
- A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving, and communication skills
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
branch administrative dutiesbusiness development strategiescustomer transaction accuracyfinancial solutionscompliance-related issuesadvice-giving strategiesmutual fundsreal estate secured credit
Soft Skills
mentoringcommunicationdecision makingdiscretionjudgmentleadershipnegotiationproblem-solvingcustomer focusteam influence
Certifications
Branch Compliance Officer (BCO)IFIC CourseCSC Course