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About the role
Key responsibilities & impact- Provides technology-based customer service support
- Conducts first level analysis to resolve end user incidents/issues
- Investigates problems beyond own area of knowledge
- Prioritizes and may assign problems and service issues to other team members
- Co-ordinates problem resolution and the implementation of changes
- Integrates all sources of information when providing assistance to clients
Requirements
What you’ll need- Undergraduate degree or Technical Certificate
- Ability to work 5x a week any day of the week, 40 hours in total and reside locally to Lexington, South Carolina
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem resolutionanalysisprioritizationcoordinationinvestigationcommunication
Certifications
Undergraduate degreeTechnical Certificate