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About the role
Key responsibilities & impact- Services auto loan customers, dealerships, and other financial institutions
- Creates an exceptional customer experience supporting customers with inbound phone inquiries
- Completes a broad range of financial transactions with accuracy and efficiency
- Knowledgeable of various products/services and able to communicate relevant solutions
- Follows all bank policies and procedures reducing risk to customers and the business
- Actively participates in personal career development and takes ownership of personal growth
Requirements
What you’ll need- High School diploma or GED
- 1+ years of related experience in Retail Customer service, banking, or Contact Center
- Successful completion of standard Contact Center training
- Demonstrates sales ability including knowledge of all Company products and services
- Ability to use/learn current technology and software applications related to position
- Must be able to adhere to a set schedule which may include weekends, late nights, and holidays
- Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish
Benefits
Comp & perks- Health and well-being benefits
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Career development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial transactionssales abilitybilingual (Spanish)
Soft Skills
customer experiencecommunicationownership of personal growthaccuracyefficiency
Certifications
High School diplomaGEDContact Center training