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French Bilingual Contact Center Representative, Loss Prevention
TDCustomer service support for TD's Fraud Loss Prevention team assisting clients with inquiries and delivering support. Resolving issues while providing an outstanding customer experience in a hybrid role.
About the role
Key responsibilities & impact- Provide trusted support to clients with account inquiries
- Deliver outstanding customer service experience
- Resolve customer inquiries at the first point of contact
- Participate in ongoing training and coaching support
Requirements
What you’ll need- High School Diploma or equivalent
- Bilingual – French & English
- Exceptional communication and listening skills
- Ability to de-escalate in stressful environments
- Ability to multitask and navigate through computer systems
- Digital literacy across a broad range of devices
- Flexibility, resiliency, and a positive attitude
- Integrity when managing sensitive customer information
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development opportunities
- Training programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
exceptional communication skillslistening skillsability to de-escalatemultitaskingflexibilityresiliencypositive attitudeintegrity
Certifications
High School Diploma