TD

Mortgage Telesales Loan Officer

TD

full-time

Posted on:

Location Type: Remote

Location: New Jersey • United States

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Salary

💰 $24 - $34 per hour

Job Level

Junior

About the role

  • Provide sound advice at every Customer interaction, contributing to a Legendary Customer Experience
  • Prospects and develops understanding of other financial objectives, assesses Customer information and suggests appropriate product and service solutions based on Customer needs
  • Ensures Customers understand the value and benefits of suggested alternatives and closes sales
  • Meets the needs of Customers by offering advice based on their total financial situation and possessing a thorough knowledge of Customer life cycle needs
  • Plans and executes relationship building activities
  • Ensures Customer problems are handled appropriately, escalating issues when necessary
  • Possesses expert knowledge of TD products and services, and sound knowledge of products offered by other bank partners
  • Possesses comprehensive knowledge of the entire footprint, competitive offers, and economic trends
  • Evaluates various TD loan programs from a broad range of TD Mortgage and HE loan options to suggest appropriate loan products that meet Customers' specific needs
  • Reviews and communicates terms of residential mortgage with Customers and internal business partners; also responsible for communicating underwriting decisions, including offers and/or counter-offers
  • Proactively makes outbound calls to Customers who have inquired about our lending products through multiple channels as well as following up with prospects from Marketing lists and/or ongoing campaigns
  • Takes ownership of Customer concerns and resolves Customer issues at first point of contact
  • Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
  • Responsible for utilizing and maintaining Customer Relationship Management tools such as Salesforce
  • Must be proficient supporting outbound dialing efforts, digital engagement, and effective pipeline management
  • Sells and originates residential mortgage loans
  • Contributes toward the achievement of Contact Center business objectives by meeting or exceeding individual sales goals
  • Ensures Legendary Customer Experience with ongoing communication throughout the entire loan process
  • Possesses an entrepreneurial spirit, thrives in a fast paced dynamic sales/service environment
  • Contributes toward the achievement of Contact Center business objectives by meeting or exceeding individual sales goals and other key performance targets including conversion and pull thru targets
  • Contributes to the Contact Center objective for Operational Excellence by adhering to Credit, Compliance, audit, average handle time, adherence and all non-phone activities
  • Identifies opportunities for referrals to other lines of business

Requirements

  • High School diploma or equivalent experience required
  • 1+ years of related experience required
  • Demonstrated sales ability including knowledge of TD Bank’s products and services
  • Excellent organizational, interpersonal, and verbal communication skills required
  • Ability to work in a fast paced, challenging work environment
  • Exercises high degree of judgment during service interactions
  • Excellent problem solving and time management skills
  • Ability to work both independently and collaboratively
  • Highly developed customer service skills
  • Cross-trained on multiple Contact Center specialty skill sets preferred
  • Customer service/Contact Center as well as previous lending experience preferred
  • Sound knowledge of mortgage and consumer lending, products, policies and procedures and of basic automated underwriting systems
  • Knowledge of mortgage laws and regulations required, including but not limited to Home Mortgage Disclosure Act(HMDA), Safe & Fair Enforcement for Mortgage Lending Act (SAFE), Real Estate Settlement & Procedures Act (RESPA), and Truth in Lending Act (TILA)
  • Knowledge of state and federal agency mortgage loan guidelines and regulations
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales abilitymortgage lendingconsumer lendingautomated underwriting systemsloan originationpipeline managementcustomer relationship management
Soft Skills
organizational skillsinterpersonal skillsverbal communication skillsproblem solvingtime managementcustomer service skillsjudgmentindependencecollaborationentrepreneurial spirit