TD

Customer Experience Associate – Future Opportunities

TD

part-time

Posted on:

Location Type: Office

Location: Quebec City • Canada

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Salary

💰 CA$22 - CA$28 per hour

About the role

  • Process financial transactions like deposits, withdrawals, and bill payments
  • Understand and determine customer needs to recommend solutions
  • Respond and resolve customers' concerns using standard procedures
  • Achieve assigned goals and business objectives
  • Connect personally with customers
  • Help build a positive, diverse and equitable work environment
  • Deliver quality customer experiences

Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Undergraduate degree or equivalent is an asset.
  • Strong administration, organizational, planning and time management skills
  • Hands on knowledge of using MS Office (Word, Excel, and Outlook)
  • A go-getter who can exercise initiative and be accurate and detail oriented
  • A dynamic communicator with established customer experience skills
Benefits
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Reward and recognition programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial transactionsbill paymentsadministrationorganizational skillsplanning skillstime managementMS OfficeWordExcelOutlook
Soft Skills
customer needs assessmentproblem resolutiongoal achievementpersonal connectiondiversity and equitycustomer experienceinitiativeaccuracydetail orientationdynamic communication
Certifications
High School diplomaUndergraduate degree