TD

Loan Operations Representative IV – Real Estate Secured Lending

TD

full-time

Posted on:

Location Type: Hybrid

Location: Lewiston • Florida • Maine • United States

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Salary

💰 $23 - $29 per hour

About the role

  • Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations
  • Tasks are performed independently with limited supervision and review
  • Tasks may include research, processing incoming mail, Customer service and contact, and external agency contact
  • Provides information and procedural knowledge for less experienced staff
  • Performs research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities
  • Makes entries in general ledger related to paperwork and information processed
  • Approves and reviews general ledger entries and/or invoices for accuracy and completeness
  • Provides input and assistance to management in developing and maintaining budget
  • Identifies, audits, investigates, and rectifies departmental discrepancies
  • Reviews work and provides information and procedural knowledge to less experienced staff
  • Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching, and guidance to team members
  • Responds to the most complex inquiries and issues from Customers and internal units
  • Researches information to provide responses and resolution
  • Contacts Customers to explain items affecting their accounts
  • Follows up with branches and other units to resolve discrepancies and Customer issues

Requirements

  • High school diploma or GED
  • 3+ years related experience
  • Proven knowledge of Loan Operations policies and procedures as well as related agency regulations
  • Proven computer literacy and proficiency in common PC applications
  • Proven attention to detail and the ability to prioritize workload to meet unit objectives
  • Proven ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing in the work group
  • Excellent interpersonal skills, as well as excellent written and verbal skills
  • Must possess strong analytical and administrative abilities.
  • Preferred Qualifications: Sagent and Fidelity experience, Transaction Processing experience, Residential Loan experience
Benefits
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Loan Operationstransaction processinggeneral ledger managementbudget developmentfraud preventiondata analysisadministrative tasksresearch skillsattention to detailcustomer service
Soft Skills
leadershipcoachinginterpersonal skillswritten communicationverbal communicationanalytical abilitiesorganizational skillsproblem-solvingguidanceknowledge-sharing
Certifications
high school diplomaGED