Contact Center Representative III
TD
full-time
Posted on:
Location Type: Remote
Location: Florida • Maine • United States
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Salary
💰 $23 - $34 per hour
About the role
- Ensures every customer feels valued by engaging in a positive and professional way
- Resolves issues efficiently by understanding the customer's needs
- Contributes to the growth of the business by developing new and existing relationships
- Promotes products and services and refers customers to the appropriate team member
- Engages with prospective customers through various channels (live chat, phone, etc.)
- Takes ownership of customer concerns and resolves complex issues
Requirements
- High School diploma or GED
- 2+ years of related customer service experience
- 1+ years of contact center experience preferred
- Successfully complete contact center training
- Thorough understanding of all aspects of the Contact Center service roles
- Demonstrated sales and service ability including thorough knowledge of TD products and services
- Ability to navigate through multiple computer systems, applications, and multiple screens
- Positive and energetic demeanor with excellent listening, reading, and written and verbal communication skills
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecontact center experiencesales abilityservice abilityknowledge of TD products and services
Soft Skills
positive demeanorenergetic demeanorexcellent listening skillsreading skillswritten communication skillsverbal communication skills
Certifications
High School diplomaGEDcontact center training