Leads the creation of a comprehensive end-to-end detailed solution
Overall accountability for technical design and delivery of the System Design Specification (SDS)
Provides technical expertise and guidance to others in a lead capacity
Works autonomously on a diverse range of activities (e.g. design, support of technical business solutions)
Acts as an internal expert resource in the exchange of technical information for project teams
Provides technical insight and recommendations to the business and/or outside vendors

Requirements

Undergraduate degree or Technical Certificate
Graduate degree, preferred
7+ years related experience
5+ years of experience with monitoring tools: Dynatrace, Datadog, Splunk
Strong incident response, debugging, and problem-solving skills using tools such as ServiceNow
5+ years of experience working with clients during incident triage activities
5+ years of experience working with cross-functional teams using tools such as PowerBI, Confluence, Jira
Background in security, compliance, or regulated environments
Experience supporting 24x7 production systems with on-call rotations (PagerDuty)
Experience acting as team lead, mentor for junior team members
Financial Services, Credit Cards domain experience will be an asset
Experience of Testing and DevOps environment will be an asset

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

System Design Specificationincident responsedebuggingproblem-solvingmonitoring toolsDevOpsTesting

Soft Skills

leadershipmentoringautonomytechnical expertisecommunication

Certifications

Undergraduate degreeTechnical CertificateGraduate degree