TD

Consumer Digital Content Associate II

TD

full-time

Posted on:

Location Type: Remote

Location: Arizona • Florida • United States

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Salary

💰 $30 - $45 per hour

About the role

  • Leads and executes content framework creation, creative concepts and content governance for the Digital Customer Experience in collaboration with visual designers, developers and Consumer Communications managers
  • Accountable for collecting, developing and publishing content on Retail One to engage and educate employees, advance the company's strategic priorities, and support the company's growth
  • Collaborates with project partners, assessing content and publication requests, by understanding the business requirements, impacts to Retail Store Employees, and alignment to an integrated digital experience
  • Effectively prioritize (on time, on budget, delivered to meet business need), communicate status and provide timely escalation of issues to business partners
  • Presents content concepts and direction to business partners in collaboration with designers
  • Provides quality assurance of deliverables
  • Provides support to Consumer Communication managers
  • Contributes to project scoping and planning
  • Makes recommendations on user requirements for projects
  • Leads development of high-level messaging concepts for digital experiences
  • Provides input on brand-strategic conceptual frameworks for digital experiences
  • Collaborates with Consumer Communications Managers on optimizing copy for Search Engine Optimization /Search Engine Marketing
  • Report effectiveness of content to our business partners using analytics and data
  • Seeks out current industry knowledge and educates team members
  • Develops and documents content creation governance and workflow as well as style, tone and voice guidelines, including recommendations around brand vision
  • Proofreads and corrects web copy for grammar, punctuation and style in accordance with style and brand guidelines

Requirements

  • Bachelor's degree or work experience equivalent to Bachelor's required (preferably in Marketing, Communication, Advertising or Journalism)
  • 5-7 years' experience in content strategy and/or content creation
  • Strong portfolio of writing and or design samples
  • Expert writing, editing and proofreading skills, with experience writing for online required
  • Understanding of interaction design and usability principles and how content strategy and creation contributes to the user experience
  • Financial services industry knowledge preferred
  • Excellent written and verbal communication skills
  • Strong ability to articulate concepts and rationale to team members and business partners
  • Ability to multi-task and work efficiently under pressure, with careful attention to detail
  • Ability to work independently as well as collaboratively
  • Self-motivated, organized and accountable
  • Passion for digital experiences and enthusiasm for collaboration with other creatives
  • Solid knowledge of applicable programs (e.g. Word, Excel, PowerPoint, web-based programs)
Benefits
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development
  • Reward and recognition
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content strategycontent creationwritingeditingproofreadingSearch Engine OptimizationSearch Engine Marketinginteraction designusability principlesanalytics
Soft Skills
communicationcollaborationmulti-taskingattention to detailself-motivatedorganizedaccountablearticulation of conceptscreativitytime management