TD

Contact Center Representative – Credit Card

TD

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $22 - $28 per hour

Job Level

Junior

About the role

  • Promotes strong and lasting customer relationships in a Contact Center environment
  • Provides quality customer service and sales in an efficient manner
  • Understands customer needs and identifies opportunities to grow the business
  • Completes a broad range of financial transactions with accuracy and efficiency
  • Follows all bank policies and procedures reducing risk to customers and the business
  • Participates fully as a collaborative member of the team

Requirements

  • High School Diploma or GED
  • 1+ years of related customer service experience; or equivalent work experience
  • Team oriented with the ability to work in a fast-paced, challenging work environment
  • Ability to assist customers on the phone for long periods
  • Must have PC skills with the ability to use/learn current technology
  • Excellent written and verbal communication skills required
  • Bilingual (Spanish) communication skills preferred
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Career development opportunities
  • Banking benefits and discounts
  • Reward and recognition programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalesfinancial transactionsPC skills
Soft skills
customer relationship managementteam orientedcommunication skillsability to work in fast-paced environmentcollaboration
Certifications
High School DiplomaGED