Contact Center Representative II, Bilingual Spanish
TD
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, New Jersey, South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $29 per hour
Job Level
Junior
About the role
- Services auto loan customers, dealerships, and other financial institutions
- Creates an exceptional customer experience supporting customers with their inbound phone inquiries
- Completes a broad range of financial transactions with accuracy and efficiency
- Knowledgeable of various products/services and able to communicate relevant solutions
- Follows all bank policies and procedures reducing risk to our customers and the business
- Participates fully as a collaborative member of the team
Requirements
- High School diploma or GED
- 1+ years of related experience in Retail Customer service, banking, or Contact Center
- Successful completion of standard Contact Center training
- Excellent interpersonal, verbal and written communication skills
- Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish.
- Must be able to adhere to a set schedule which may include weekends, late nights, and holidays.
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial transactionscustomer servicecontact center training
Soft skills
interpersonal skillsverbal communicationwritten communicationcollaboration
Certifications
High School diplomaGED