Customer Support

• Drive end-to-end execution of consumer research projects for TD Insurance, with a primary focus on Quebec-based insights.
• Translate research findings into meaningful recommendations that inform strategic decisions and optimize marketing performance.
• Build strong relationships with key partners, offering thought leadership and subject matter expertise on the Quebec insurance market.
• Develop and execute research approaches (quantitative, qualitative, syndicated, desk research) suited to Quebec’s unique context.
• Manage and interpret complex data sets to deliver robust, representative insights.
• Oversee timelines, budgets, and communications to ensure alignment and successful outcomes.
• Partner with Data & Analytics, Customer Experience, and other groups to integrate diverse data streams and enrich elevate research.
• Introduce and apply innovative research methodologies to push boundaries and unlock new learnings.
• Ensure all research and insights work is conducted with cultural sensitivity, as well as awareness of Quebec’s unique market dynamics.

Manager, Customer Experience and Insights

Customer Service Representative – Digital Expertise Center, Bilingual