Customer Success Manager

• Responsible for overseeing and leading multiple complex testing reviews simultaneously for FCRM testing to meet regulatory requirements
• Provides guidance, leadership, coaching, and development to achieve desired operational results and professional / personal development objectives for the overall team
• Advises on the appropriateness of remedial actions to improve the business and functions control activities to manage the risks
• Develops, implements, tracks, and reports on FCRM testing schedules and escalates any issues with adherence to timeline of reviews
• Acts as a subject matter expert and strategic advisor by providing guidance on FCRM issues to management and business units

Senior Manager, FCRM Testing

Partner Success Manager

Client Success Operations Associate

Head of Customer Success

Partner Success Manager