Manager

• Develops change management strategy for the business line, by assessing impacts and ensuring effective management of change initiatives across the business
• May identify and lead high impact process improvement opportunities, with measurable results and positive impact to Customer, Employee, capacity, service levels and/cost to serve
• Supports vision and strategic leadership in developing, implementing and maintaining the Company's Business Excellence Model for all innovation and improvement project and program deliverables in Retail Store Operations
• Influences all levels of management and works with business lines to advocate for adoption of changes identified
• Develops program roadmap to enable delivery of iterative business enhancements and innovation program components
• Develops strong relationships with technology partners and provides business relationship linkage between project sponsors and technology management, as appropriate
• Oversees and provides direction and guidance to managers of component projects and team to ensure strong coordination of efforts amongst them
• Develops program governance and required reporting, monitors and controls program management plans
• Manages, monitors, and controls overall program performance and integration of component initiatives; makes necessary adjustments based on business priorities and issues
• Keeps informed of changing organizational strategies and priorities to be able to adjust course of the transformation program accordingly
• Consolidates and communicates project status to stakeholders, as per established governance model, and ensures awareness of significant changes to the program status in a timely manner
• Maintains strong relationships and communication with Business Excellence, Productivity Analytics and Workforce Management team, and supporting partners
• Identifies program risks and develops mitigation plans, monitors and controls project risks
• Identifies stakeholders and develops adequate resource plan to support program; ensures resources are mobilized across the program
• Tracks the contribution of each project to the overall business transformation (program) and ensures that all program issues are effectively resolved
• Ensures project management and communications teams work together, assessing the effectiveness of ongoing communication of milestones

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