Loan Operations Manager II – Mortgage Portfolio Management
TD
full-time
Posted on:
Location Type: Hybrid
Location: Mount Laurel • Maine, New Jersey, South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $86,840 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Manages or oversees operations of several functions or processes within Loan Operations
- Develops and manages the team by recruiting, training and coaching
- Leads and applies the performance management process
- Continuously assesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
- Establishes policies and procedures to manage the performance of units supervised
- Provides leadership in the absence of the department manager
- Serves as change agent to identify and implement continuous improvement within teams
- Provides recommendations toward strategic vision and tactical goals
- Participates or leads multiple projects within department or across divisions
- Develops relationships with management of internal and external functions/departments
- Influences others to gain support and sponsorship for departmental initiatives
- Manages bank conversions as they pertain to managed operational units
- Develops effective strategies and tactics to ensure successful completion and implementation of project goals and service level agreements
- Develops and maintains an overall operating budget
Requirements
- Work experience equivalent to Bachelor's degree
- 3-5 years related experience required
- In-depth knowledge of principles, policies, and practices related to operations
- Demonstrated leadership, delegation, coaching, and mentoring skills
- Demonstrated ability to resolve operational issues and conflicts
- Excellent written and verbal communications skills
- Demonstrated problem/conflict resolution skills
- Demonstrated knowledge of relevant banking and regulatory rules and policies
- Proven ability to balance competing priorities and make sound decisions within, and outside of, established policy
- Proven ability to develop new policies and procedures in response to, and in anticipation of, changes in the business environment
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementperformance managementproject managementbudget managementpolicy developmentchange managementstrategic planningquality assessmentSLA managementbank conversions
Soft skills
leadershipcoachingmentoringdelegationproblem resolutionconflict resolutioncommunicationinfluencingrelationship buildingdecision making