Collections Officer
TD
full-time
Posted on:
Location Type: Office
Location: Montréal • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$65,600 - CA$98,400 per year
Job Level
JuniorMid-Level
About the role
- Review, support and manage delinquencies associated with medium to high-risk portfolio consisting of early stage, aged and complex delinquent loans of high value collateralized accounts
- Research credit and account information to assess appropriate Collection activity to reduce or cure the delinquency and minimize loss
- Review assigned portfolio to ensure timely identification and resolution of accounts in Bankruptcy, Receivership, CCAA status
- File proof of claims with Trustees, ensuring proper release of security, maximizing recovery
- Participate in job specific and company training as required
- Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
- Lead by example and handle core assignments effectively while taking on additional responsibilities
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Professional interaction with both external and internal customers
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Strategize and implement account resolution strategies on the more complex Problem Loan customers
- Contribute and grow expertise, individual and team efficiency in areas of workout, PPSA and legal strategies
Requirements
- 2+ years of Commercial Collections experience, or equivalent
- Comfortable with Microsoft Excel, Microsoft Outlook and Internet based search applications
- Good verbal, written, and interpersonal communication skills to deal with internal and external customers
- High attention to detail
- Excellent organizational, follow-up, analytical and problem-solving skills
- Ability to manage projects and prioritize tasks
- Commitment to service excellence and process improvement
- Ability to work with limited direction
- Bilinguisme required ( French & English)
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development, and reward and recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Commercial CollectionsCredit ResearchAccount Resolution StrategiesBankruptcy ManagementProof of Claims FilingProblem Loan ManagementPPSA StrategiesLegal Strategies
Soft skills
Verbal CommunicationWritten CommunicationInterpersonal SkillsAttention to DetailOrganizational SkillsAnalytical SkillsProblem-Solving SkillsProject ManagementService ExcellenceProcess Improvement