TD SYNNEX

Accounts Receivable Analyst

TD SYNNEX

full-time

Posted on:

Location Type: Hybrid

Location: Clearwater • Florida • South Carolina • United States

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Job Level

Junior

Tech Stack

Cloud

About the role

  • Conduct account reconciliations to ensure accuracy, including complex reconciliations when needed.
  • Review flagged orders for past-due accounts, determine whether to release or hold orders, and communicate with customers to resolve payment issues before releasing orders.
  • Investigate and apply payments received without remittance instructions, clarify partial payments, and ensure accurate application.
  • Manage dunning process — respond to automated overdue notices sent twice monthly, follow up with customers, and address inquiries to prevent repeat issues.
  • Initiate customer communication via email, phone, or chat to address payment details based on aging and review code categories.
  • Identify and resolve payment-related obstacles such as incorrect shipments, pricing errors, or missing documentation before they age.
  • Collaborate internally with sales, customer service, and other teams to resolve account issues, especially related to cloud, licensing, and subscriptions.
  • Access and organize data from existing Power BI or RDS reports; present account information in Excel for customer review.
  • Notice potential concerns on accounts and promptly report them to management.
  • Offer insight into operational matters and contribute to proactive problem-solving to prevent losses.

Requirements

  • 1+ years in accounts receivable, customer service, or a related field.
  • High school diploma required; degree in accounting or finance preferred but not mandatory for entry-level.
  • Credit Certification (e.g., CBA) or specialized Credit Experience/Training is a plus.
  • Strong verbal and written communication skills; comfortable engaging customers by phone, email and chat.
  • Critical thinking and problem-solving capabilities to navigate non-standard or escalated issues.
  • Ability to handle high-volume workloads, prioritize tasks and adapt to shifting priorities.
  • Basic to intermediate Excel skills, including familiarity with pivot tables and data presentation.
  • Self-starter who works independently with minimal supervision and meets deadlines consistently.
  • Collaborative mindset and eagerness to learn new systems and technologies.
Benefits
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account reconciliationspayment applicationdunning process managementdata organizationExcelpivot tablesproblem-solvingcritical thinking
Soft Skills
verbal communicationwritten communicationcustomer engagementtask prioritizationadaptabilityindependencecollaborationeagerness to learn
Certifications
Credit CertificationCBA