TD SYNNEX

SAP Operations Manager

TD SYNNEX

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • 🇪🇸 Spain

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Job Level

SeniorLead

Tech Stack

AWSAzureCloud

About the role

  • Lead, mentor, and develop technical teams responsible for SAP operations, batch processing, and system maintenance.
  • Manage team performance, capacity planning, and resource allocation across global SAP operations.
  • Foster a culture of continuous improvement, technical excellence, and operational discipline.
  • Conduct regular performance reviews, career development discussions, and skills assessments.
  • Build and maintain strong cross-functional relationships with SAP development, infrastructure, and business teams.
  • Oversee day-to-day SAP operational activities, including system monitoring, incident management, and problem resolution.
  • Ensure SAP systems maintain optimal availability, performance, and reliability across development, quality, and production landscapes.
  • Manage operational escalations and serve as the primary point of contact for critical SAP incidents.
  • Define and monitor operational KPIs and SLAs, ensuring consistent service delivery to business stakeholders.
  • Coordinate with infrastructure teams to ensure SAP environments meet performance and capacity requirements.
  • Manage enterprise batch job scheduling operations using Redwood RunMyJobs or similar workload automation platforms.
  • Oversee the design, implementation, and monitoring of complex batch job chains supporting critical business processes.
  • Drive automation initiatives to reduce manual intervention and improve operational efficiency.
  • Analyze batch job performance, identify bottlenecks, and implement optimization strategies.
  • Ensure proper documentation, change control, and disaster recovery procedures for batch operations.
  • Oversee SAP transport management processes across system landscapes (DEV > QAS > PRD).
  • Ensure transport procedures comply with change management policies and regulatory requirements.
  • Coordinate with development and functional teams to manage transport schedules and emergency changes.
  • Implement controls and monitoring to prevent transport-related incidents and system instability.
  • Manage SAP archiving strategies and operations to optimize system performance and database growth.
  • Plan and execute archiving projects in collaboration with functional and technical teams.
  • Ensure compliance with data retention policies and regulatory requirements.
  • Monitor archiving processes and address any issues impacting business operations.
  • Drive continuous improvement of SAP operational processes aligned with ITIL best practices.
  • Identify opportunities for automation, standardization, and operational efficiency gains.
  • Implement and maintain operational procedures, runbooks, and knowledge base documentation.
  • Lead post-incident reviews and ensure corrective actions are implemented to prevent recurrence.
  • Champion adoption of modern operational methodologies and emerging technologies.
  • Collaborate with the Global Director of IT Operations to define SAP operational strategy and roadmap.
  • Participate in SAP upgrade planning, system migrations, and transformation initiatives.
  • Communicate operational status, risks, and improvement plans to senior leadership and stakeholders.
  • Manage vendor relationships related to SAP operations and workload automation tools.
  • Contribute to budget planning and cost optimization initiatives for SAP operations.
  • Make independent operational decisions within defined authority and escalate appropriately when needed.
  • Balance technical considerations with business impact when prioritizing work and resolving conflicts.
  • Demonstrate proactive problem-solving and take ownership of operational outcomes.
  • Navigate organizational complexity and drive initiatives across matrixed, global teams.

Requirements

  • 8+ years of experience in IT operations, with at least 5 years in roles involving people management and technical leadership.
  • Proven track record managing complex technical teams in multinational organizations.
  • Strong leadership, communication, and stakeholder management capabilities.
  • Demonstrated ability to make autonomous decisions and drive operational initiatives.
  • Experience working within structured IT operations frameworks and processes.
  • Fluent English (spoken and written) for effective communication with global teams and leadership.
  • Preferred Hands-on experience with SAP systems (ECC, S/4HANA) in operational or technical roles.
  • Knowledge of SAP archiving concepts, tools, and best practices.
  • Experience managing Redwood RunMyJobs, Control-M, or similar enterprise workload automation platforms.
  • Familiarity with SAP transport management and change control procedures.
  • Understanding of ITIL processes (Incident, Problem, Change, Configuration Management).
  • Experience in IT infrastructure and operations management.
  • Background in process automation and emerging technology adoption.
  • Knowledge of cloud-based SAP deployments (SAP on Azure, AWS, or similar).
  • Relevant certifications (e.g., ITIL, SAP certification, project management).
  • German language skills (nice to have for regional collaboration).
Benefits
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAP operationsbatch processingsystem maintenanceperformance managementcapacity planningincident managementproblem resolutionautomationSAP archivingcloud-based SAP deployments
Soft skills
leadershipcommunicationstakeholder managementproblem-solvingautonomous decision-makingcross-functional collaborationcontinuous improvementorganizational complexity navigationteam mentoringoperational discipline
Certifications
ITILSAP certificationproject management