TD SYNNEX

Customer Care Analyst II

TD SYNNEX

full-time

Posted on:

Location Type: Office

Location: Clearwater • Florida • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Resolve customer inquiries pertaining to return authorizations and short shipments.
  • Handle inquiries about damaged or lost shipments.
  • Create a world-class customer service experience through proven communication skills and strong work ethic.
  • Work in a challenging, fast-paced, energetic environment.

Requirements

  • Detail-oriented and hands-on personality.
  • Minimum of four to six years of prior working customer service experience.
  • Excellent communication skills.
  • Experience with long-term vendor interaction.
  • Ability to perform research as needed to facilitate prompt resolution based on policies and procedures.
  • Excel in a team environment.
Benefits
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
detail-orientedhands-onexcellent communication skillsstrong work ethicteamworkcustomer service experienceresearch skillsproblem-solvingability to handle inquiriesability to work in a fast-paced environment