Partner Support Specialist I

TCP Software

Partner Support Specialist responsible for assisting Partner and PEO clients through inbound and outbound calls. Utilizing CRM to track cases, ensuring client satisfaction, and supporting team efforts.

Posted 5/19/2026full-timeSan Angelo • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

- Ensures Partner and PEO Partner and PEO success and satisfaction in a friendly and courteous manner.
- Answering inbound calls from Partner and PEO Partner and PEOs.
- Making outbound calls to Partner and PEO Partner and PEOs.
- Use CRM software to track Partner and PEO cases and tickets until resolution.
- Maintains Partner and PEO records by updating account information.
- Maintains product knowledge to improve performance and skill set.
- Meets or exceeds established performance requirements.
- Engages in Partner and PEO success and Partner and PEO advocacy.
- Assisting fellow team members and other departments.
- Contributes to team effort by ensuring the highest possible level of Partner and PEO satisfaction.
- Ability to diffuse escalated Partner and PEO situations through high-level problem solving.
- Ability to comprehend and diagnose Partner and PEOs’ needs.
- Eligible for Email Support.
- Ability to work independently and follow directions related to your job with little follow-up by your supervisor.
- Other duties as assigned.

Requirements

What you’ll need

- High school Diploma or equivalent.
- Bachelor’s degree in business, MIS or related field or equivalent experience preferred but not required.
- Met Technical and Behavioral competencies for Tier 2.
- Basic understanding of Partner Integrations and PEO industry
- Strong Partner and PEO service and support focus with a desire to consistently deliver high quality service.
- Strong oral and written communication skills.
- Ability to work in fast paced environment and multi-task.
- Excellent judgment skills with ability to evaluate situation and provide immediate solutions.
- Completed and passed Product and Positional Training.

Benefits

Comp & perks

- Competitive salary based on experience
- 20 days PTO and 13 days of companywide holidays
- 8 hours to volunteer and impact your community
- Comprehensive benefits (Health/Dental/Vision/401K)
- Employee Choice Benefit

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM softwarePartner IntegrationsProduct and Positional Training

Soft Skills

customer serviceproblem solvingcommunicationjudgmentmulti-taskingteam collaborationindependenceperformance improvement

Certifications

High school diplomaBachelor’s degree in businessBachelor’s degree in MIS