Project Manager

• Connect with customers to discuss customer requirements and expectations, address concerns, define project outlines, timelines, and expected budgets.
• Create an implementation strategy/outline in coordination with assigned resources.
• Communicate implementation strategies, requirements, and assignments to team members.
• Facilitate project reviews and work with the team to assess opportunities for improvement.
• Develop project timelines using project management software and hybrid agile methodologies.
• Define and control project scope using standard project management methodologies and internal quality control/assurance.
• Direct, manage, monitor, and control time and resources throughout the project lifecycle to facilitate multiple implementation projects simultaneously.
• Ensures customer success and satisfaction in a friendly and courteous manner.
• Maintains customer records by updating account information.
• Maintains product and industry knowledge to improve performance and skill set.
• Meet or exceed established performance requirements and goals.
• Contributes to team effort by ensuring the highest possible level of customer satisfaction using quality management processes.
• Responsible for ensuring projects are completed on-time, within budget, and up to the customer’s quality standards by ensuring that activities are properly sequenced and within coordinated timelines.
• Communicate across various departments and with multiple third-party vendors to ensure project progress.
• Ensure key project stakeholders are kept informed over the entire project lifecycle.
• Ability to predict risks that will deter project success and when needed perform Root Cause Analysis and/or Corrective Action Investigations on unforeseen project issues that arise, documenting and sharing as lessons learned.

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