Serve as Incident Commander, leading real-time response efforts, managing communication across teams, triaging issues, and driving resolution of high-priority incidents to minimize downtime and business disruption.
Execute documented runbooks for troubleshooting and resolving production incidents involving AWS services (EC2, CloudWatch, IAM) and Kubernetes clusters (pods, deployments, scaling).
Collaborate closely with engineering teams post-incident, performing root cause analysis, documenting lessons learned, and driving the implementation of durable solutions.
Drive operational excellence by measuring and analyzing critical metrics (e.g., MTTR, SLA adherence) to identify improvement opportunities and implement impactful solutions.
Continuously refine and update operational runbooks and procedures, ensuring alignment with evolving technologies and business needs.
Proactively contribute to long-term strategic initiatives to improve incident management practices.

Requirements

A Bachelor’s degree in a technical field or equivalent experience (5+ years) in system administration, infrastructure engineering, or related roles; relevant certifications are a plus.
Direct experience as an incident commander, including managing live incident calls, coordinating triage efforts, and driving communications during high-pressure situations.
Strong communication skills with the ability to clearly articulate technical details and strategies to both technical and non-technical stakeholders.
Excellent problem-solving capabilities, able to stay composed and decisive under pressure during high-impact incidents.
Hands-on operational experience with AWS in a production environment, specifically executing runbooks, restarting EC2 instances, checking alarms, and pulling logs from CloudWatch.
Proficiency with Kubernetes, including troubleshooting containerized workloads, understanding pod health, managing deployments, and interacting directly with Kubernetes clusters.
Experience with scripting (Python, PowerShell, or Bash) to automate operational tasks or assist in incident resolution workflows.

Benefits

full range of medical, financial, and/or other benefits
401(k) eligibility
various paid time off benefits, such as PTO and parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AWSKubernetesPythonPowerShellBashincident managementtroubleshootingroot cause analysisrunbooksoperational metrics

Soft Skills

communicationproblem-solvingleadershipdecisivenesscollaborationstrategic thinkingcomposure under pressuredocumentationanalytical skillsteam coordination

Certifications

Bachelor’s degree in technical fieldrelevant certifications