Customer Experience Representative
TCGplayer (an eBay company)
full-time
Posted on:
Location Type: Remote
Location: Remote • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $28,400 - $49,100 per year
Job Level
Junior
Tech Stack
Go
About the role
- Provide accurate and quality responses to all customer inquiries and requests via email
- Go beyond for our customers to exceed their expectations and provide a first-class experience
- Follow existing SOPs (Standard Operating Procedures) to accurately and efficiently resolve order issues and customer inquiries
- Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams
- Educate and empower our customers on our policies, tools, and product lines
- Using the customer voice to help drive change and site improvements through continuous feedback and escalations
- Triage customer tickets within our team and cross-departmentally
Requirements
- A minimum of 1 year of customer service experience, preferably in a high-volume technology organization (SaaS/eCommerce preferred), gaming or hobby industry, or related field
- Excellent computer skills and ability to learn complex systems, with a strong emphasis on word processing
- Experience with a CRM like Zendesk or Salesforce
- Strong problem-solving skills and the ability to work effectively in a team environment
- Familiarity with the collectible gaming industry
- Experience working with a high-performing customer experience team
Benefits
- Full range of medical benefits
- 401(k) eligibility
- Paid time off benefits, such as PTO and parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem-solvingword processingCRMZendeskSalesforce
Soft skills
communicationteamworkcustomer empowermentadaptabilityattention to detail