Senior Customer Success Manager, Enterprise
TCGplayer (an eBay company)
full-time
Posted on:
Location Type: Remote
Location: Remote • Nevada, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $120,700 per year
Job Level
Senior
About the role
- Act as primary point of contact for assigned sellers throughout managed account programs
- Increase the level of engagement and the sales volume generated from assigned sellers by building and creating & driving individualized actionable plans
- Recruiting assigned sellers into managed account programs & proactively contact sellers to offer guidance and coaching on how to best leverage TCGplayer’s seller tools and services after assessing the key features of a seller’s existing business
- Research and identify potential partners that align with TCGplayers goals and values
- Develop and implement strategic plans for partnership growth and expansion
- Identify and develop areas of opportunity aggregating seller feedback and technical issues to provide reports on trends and areas of opportunity with our Product, Development and Leadership teams
- Maintain expert level knowledge of industry & core TCGplayer tools and services and understanding of appropriate use cases
- Using business development skills and an understanding of a retailer’s business to help them drive sales
Requirements
- 4-7 years of experience coaching and growing small businesses
- developing small and medium sized businesses through customer success principles
- High degree of emotional Intelligence
- Effective presentation skills
- A high degree of integrity
- Excellent time management skills
- A self-starter mentality with strong organizational, planning and problem-solving skills
- Experience with Hubspot as a customer retention platform preferred
Benefits
- full range of medical, financial, and/or other benefits
- 401(k) eligibility
- various paid time off benefits, such as PTO and parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business developmentcustomer success principlescoachingstrategic planningsales growthdata analysisreporting
Soft skills
emotional intelligencepresentation skillsintegritytime managementorganizational skillsplanning skillsproblem-solving skillsself-starter mentality