Advanced Customer Service Representative

Taylor Corporation

Advanced Customer Service Representative managing client accounts at Taylor Corporation. Delivering professional support while enhancing customer relationships and ensuring order management.

Posted 5/22/2026full-timeDayton • New York, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $27 per hourWebsite

About the role

Key responsibilities & impact

Serve as the primary day-to-day contact for assigned accounts, delivering responsive, professional, and accurate support while building strong client relationships.
Communicate clearly with clients and internal teams on orders, timelines, escalations, and opportunities to ensure alignment and timely execution.
Manage the full order lifecycle for standard and moderately complex orders, including quoting, order entry, tracking, issue resolution, billing, and workflow management to meet service expectations.
Own customer inquiries, issues, and escalations through root cause analysis and timely resolution, while identifying trends and recommending process improvements as the voice of the customer.
Identify upsell, cross-sell, and product expansion opportunities, while supporting pricing accuracy, quoting strategy, margin awareness, and insights on account performance and client behavior.
Partner cross-functionally with Account Managers, Sales, Finance, Product, Supply Chain, vendors, and operations to deliver seamless service and resolve issues effectively.
Leverage internal and external resources to manage workload fluctuations, maintain accuracy, and support consistent service delivery.
Provide informal mentorship to junior team members and contribute to a collaborative culture through knowledge sharing, peer support, and process improvement.

Requirements

What you’ll need

High school diploma or equivalent required; additional education in business-related field preferred.
3 years of experience in customer service, order management, or account support roles
Strong understanding of order life cycle and order management systems, quoting, and customer workflows
Proven ability to manage multiple priorities with high attention to detail
Excellent communication, problem-solving, and organizational skills
Customer Focus & Relationship Building
Problem-Solving & Ownership Mentality
Operational Excellence & Accuracy
Communication & Cross-Functional Collaboration
Business Acumen (pricing, margin awareness, account performance)
Adaptability & Time Management

Benefits

Comp & perks

Health insurance
401(k) plan with company match
Paid time off (PTO)
Flexible spending accounts
Health savings accounts
Dental
Vision
Wellness programs
Life and disability coverage
DailyPay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementquotingworkflow managementroot cause analysisprocess improvementcustomer workflowsaccount performancepricing strategymargin awarenessissue resolution

Soft Skills

communicationproblem-solvingorganizational skillscustomer focusrelationship buildingownership mentalityoperational excellenceattention to detailadaptabilitytime management

Certifications

high school diplomabusiness-related education