Customer Service Representative

Taylor Corporation

Customer Service Representative establishing customer relationships and ensuring satisfaction in print and communications. Engaging with customers and resolving needs to enhance company value and quality service.

Posted 5/8/2026full-timeHutchins • New York, Ohio, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Establish and maintain relationships with customers on behalf of the company
Ensure all customer requirements and needs are completely met
Convey expertise in products and solutions to customers
Communicate customer requirements to other teams, following company policies and procedures
Guarantee satisfaction and value for customers
Contribute to a work environment that fosters pride in being part of a winning team
Maintain high productivity and quality standards
Support the company vision and mission
Work independently and within a team to deliver a consistent, exceptional customer experience
Manage all communication professionally and efficiently
Resolve customer needs including orders, requests, and follow-up activity across multiple systems and functions
Own escalations and concerns on behalf of the customer
Engage appropriate resources to assist or resolve service issues as necessary
Understand and appropriately use the company pricing system and policies
Review various work products for accuracy and improvement opportunities
Manage workflow to meet customer deadlines
Help customers articulate their needs
Effectively present and discuss products and services to customers

Requirements

What you’ll need

High School diploma or the equivalent
2 years of college preferred
3 years of related/relevant experience in position or specialization
Print, marketing or promotional product experience preferred
Salesforce.com knowledge a plus
Strong MS Office skills with emphasis on Excel and Outlook
Advanced computer experience and ability to implement new technologies
Work Authorization: Must be authorized to work in the United States without the need for employer sponsorship

Benefits

Comp & perks

Start Day 1
Comprehensive benefit package including a choice of several health plans
Dental and vision coverage
Wellness programs
Life and disability coverage
Flexible spending accounts
Health savings accounts
401(k) plan with company match
Paid time off (PTO)
64 hours of annual holiday pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce.comMS OfficeExcelOutlookadvanced computer skills

Soft Skills

customer relationship managementcommunicationproblem-solvingteamworkindependencecustomer serviceprofessionalismproduct presentationworkflow managementattention to detail

Certifications

High School diploma2 years of college (preferred)